Arnold, M. J. and Reynolds, K. E. (2003), “Hedonic Shopping Motivation”, Journal of Retailing, vol. 79 no. 2, p. 79.
Berman B, Evans JR (2009). Retail management: a strategic approach (11th edition). New Jersey: Prentice Hall pp 119-131
Bellenger, Danny N., and Korgaonkar Pradeep K. (1980), “Profiling the Recreational Shopper,” Journal of Retailing, 56 (3), 58-81.
Baron, R.S., Baron, P.H., Miller,N.,1973.Therelationbetweendistractionand persuasion. Psychological Bulletin, 80(4), 310–323.
Baron, R.S., Moore, D.,Sanders,G.S.,1978.Distractionasasourceofdrivein social facilitationresearch.JournalofPersonalityandSocialPsychology36(8), 816–824.
Baumeister, R. F. and Bratlavsky, F. (1999). Passion, intimacy, and time: passionate love as a function of change in intimacy, Personality and Social Psychology Review, 3 (1), 49–67.
Borges, A., Chebat, J.-C., & Babin, B. J. (2010). Does a companion always enhance the shopping experience? Journal of Retailing and Consumer Services, 17(4), 294–299.
Babin, B. J., Darden, W. R. and Griffin, M. (1994), “Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value”, Journal of Consumer Research, no. 20, pp. 644-656.
Benhamza Nsairi, Z. (2012). Managing browsing experience in retail stores through perceived value: Implications for retailers, International Journal of Retail & Distribution Management, 40 (9).
Caroline, A. (2011). Shopping as an experience. Degree of Master in Fashion Management The Swedish School of Textiles
Cobb, Cathy J., and Hoyer Wayne D. (1986), “Planned Versus Impulsive purchase Behavior,” Journal of Retailing, 62 (4), 384-409.
Chebat, J.-C., Haj-Salem, N., & Oliveira, S. (2012). Three psychological processes explaining the impact of the shopping pal on mall shoppers. Paper presented at the The 12th International Research Conference in Service Management., A Londe les Maures, France, May 29, 30, 31 & June 1.
Chebat, J.C., Haj-Salem, N., Oliveira, S., 2014. Why shopping pals make malls different. J. Retail. Consum. Serv. 21, 77–85.
Cox, A. D., Cox, D.& Anderson, R. D. (2005). "Reassessing the Pleasures of Store Shopping". Journal of Business Research, 58(3), 250-259.
Côté-Hamel, M. (2012). The Normative Influence of Shopping Companions on Impulsive Urges and Purchases. Concordia University, Montreal, Quebec, Canada
Du Plessis, L., & De Vries, M. (2016). Towards a holistic customer experience management framework for enterprises. South African Journal of Industrial Engineering, 27(3), 23-36.
Dittmar, Helga, and Drury John (2000), “Self-Image - Is it in the Bag? A Qualitative Comparison Between “Ordinary” and “Excessive” Consumers,” Journal of Economic Psychology, 21 (2), 109-142.
Davis, Harry L., and Rigaux Benny P. (1974), “Perception of Marital Roles in Decision Processes,” Journal of Consumer Research, 1 (1), 51-62.
Ding, D.X., Hu, P.J., Verma, R. & Wardell, D.G. (2010). The impact of service system design and flow experience on customer satisfaction in online financial services, Journal of Service Research, 13(1): 96- 110.
Floyd, M.F. (1997), "Pleasure, arousal and dominance: exploring affective determinants of recreation satisfaction", Leisure Sciences, Vol. 19 No. 2, pp. 83-96.
Festinger, L., 1954. A theory of social comparison processes. Hum. Relat. 7, 117–140.
Gentile, C., Spiller, N. & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer, European Management Journal, 25(5): 395- 410.
Grewal, D., Baker, J., Levy, M. & Voss, G. B. (2003). “The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores”, Journal of Retailing, 79 (4), pp. 259-268.
Gottman, J., Gottman, J. S., Abrams, D., & Abrams, R. C. (2016). The Man's Guide to Women: Scientifically Proven Secrets from the" Love Lab" About What Women Really Want: Rodale.
Granbois, Donald H. (1968), “Improving the Study of Customer In-Store Behavior,” Journal of Marketing, 32(4), 28–32.
Geen, R. G. (1991). Social motivation. Annual review of psychology, 42(1), 377-399.
Gentina, E., Ellen-Lachaud, I., Fosse-Gomez, M.-H., 2012. ‘Take 1, get 5!’: la fidélisation collective des adolescentes aux magasins de prêt-à-porter. Manag. Avenier 52, 157–174.
Guido, G. (2006). Shopping Motives, Big Five Factors, and The Hedonic/Utilitarian Shopping Value: An Integration and Factorial Study, Innovative Marketing, 2 (2).
Huguet, P., Galvaing, M. P., Monteil, J. M., & Dumas, F. (1999). Social presence effects in the Stroop task: further evidence for an attentional view of social facilitation. Journal of personality and social psychology, 77(5), 1011.
Helgesen, Q. , H° avold, J. I. , Nesset, E. , (2010), Impacts of store and chain images on the ‘‘quality–satisfaction–loyalty process’’ in petrol retailing, Journal of Retailing and Consumer Services 17 , 109–118
Holbrook, M. & Hirschman, E. (1982). “The experiential aspects of consumption: consumer fantasies, feelings and fun”, Journal of Consumer Research, 9, pp. 132–140
Hartman, C.L., Kiecker, P.L., 1991. Marketplace influencers at the point of purchase: The role of purchase pals in consumer decision making, In: Gilly, M.C., Dwyer, F.R.(Eds.), AMA Summer Educators' Conference Proceedings. American Marketing Association, Chicago, IL, pp. 461–469.
Hu, H. & Jasper, C. (2004) Men and women: a comparison of shopping mall behaviour. Journal of Shopping Centre Research, 11, 113–131.
Hart, C., Farrell, A., Stachow, G., Reed, G. & Cadogan, J. (2007) Enjoyment of the shopping experience: impact on consumers’ repatronage intentions and gender influence. The Service Industries Journal, 27, 583–604.
Hart, P. M., & Dale, R. (2014). With or without you: The positive and negative influence of retail companions. Journal of Retailing and Consumer Services, 21(5), 780–787.
Ha, J. & Jang, S. 2010. “Perceived Values, Satisfaction, and Behavioral Intentions: The Role of Familiarity in Korean Restaurants”, International Journal of Hospitality Management 29, 2-13.
Ibrahim, M., & Wee, N. (2002). The importance of entertainment in the shopping center experience: evidence from Singapore. Journal of Real Estate Portfolio Management, 8(3), 239-254.
Inman, Jeffrey, Russell S. Winer, and Rosellina Ferraro (2009), “The Interplay Among Category Characteristics, Customer Characteristics, and Customer Activities on In-Store Decision Making,” Journal of Marketing, 73 (5), 19–29.
Johnston, R., & Kong, X. (2011). The customer experience: a road-map for improvement. Managing Service Quality: An International Journal, 21(1), 5-24.
Kim, S., Cha, J., Knutson, B.J. and Beck, J.A. (2011).Development and testing of the consumer experience index (CEI). Managing Service Quality, Vol. 21 No. 2, pp. 112-132.
Kim, S., Park, G., Lee, Y., & Choi, S. (2016). Customer emotions and their triggers in luxury retail: understanding the effects of customer emotions before and after entering a luxury shop. Journal of business Research, 69(12), 5809-5818.
Khan, I., Garg, RJ., Rahman, Z.(2015). Customer Service Experience in Hotel Operations: An Empirical Analysis, The Journal of Procedia - Social and Behavioral Sciences, 189, pp 266 –274.
Kiecker, P., & Hartman, C. L. (1994). Predicting buyers' selection of interpersonal sources: the role of strong ties and weak ties. ACR North American Advances.
Kang, J., Park-Poaps, H., 2010. Motivational antecedents of social shopping for fashion and its contribution to shopping satisfaction. Cloth. Text. Res. J. 29, 331–347
Kapoor, Avinash & Kulshrestha، Chinmaya. (2009). " Consumers Perceptions: An Analytical Study Of Influence Of Consumer Emotions And Response"، Direct Marketing: An International Journal، Vol. 3، Pp. 188-190.
Kim, S., Park, G., Lee, Y., & Choi, S. (2016). Customer emotions and their triggers in luxury retail: understanding the effects of customer emotions before and after entering a luxury shop. Journal of business Research, 69(12), 5809-5818.
Ladhari, R. (2007). The effect of consumption emotions on satisfaction and word‐of‐mouth communications. Psychology & Marketing, 24(12), 1085-1108.
Larson, R., Mannell, R., Zuzanek, J., 1986. Daily well-being of older adults with friends and family. Psychol. Aging 1, 117–126. http://dx.doi.org/10.1037//0882-7974.1.2. 117.
Laros, F. J., & Steenkamp, J.-B. E. (2005). Emotions in consumer behavior: a hierarchical approach. Journal of business Research, 58(10), 1437-1445.
Luck, M., Benkenstein, M., 2015. Consumers between supermarket shelves: the influence of inter-personal distance on consumer behavior. J. Retail. Consum. Serv. 26, 104–114.
Luo, Xueming (2005), “How Does Shopping With Others Influence Impulsive Purchasing?”, Journal of Consumer Psychology, 15 (4), 288–294.
Meyer, Christopher and Andre Schwager (2007), “Understanding Customer Experience,” Harvard Business Review, 85, 116–26.
McCullough, G., Huebner, E.S., Laughlin, J.E., 2000. Life events, self-concept, and adolescents' positive subjective well-being. Psychol. Sch. 37, 281–290.
Mathwick, C. Malhotra, N. and Rigdon E. (2001). Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment, Journal of Retailing 77(1):39-56.
Nkaabu, C. G., Bonuke, R., & Saina, E. (2017). Effect Of Emotional Experience On Purchase Intention: A Sequential Mediation Of Social Value And Hedonic Value In A Retail Setting. British Journal of Marketing Studies, 5(6), 33-47.
Oliver, R. L., Rust, R. T. & Varki, S. (1997). “Customer delight: foundations, findings, and managerial insight”, Journal of Retailing, 73 (3), pp. 311-336.
Otnes, C. & McGrath, M. (2001) Perceptions and realities of male shopping behaviour. Journal of Retailing, 77, 112–137.
Phillips, D. M. & Baumgartner, H. (2002). “The role of consumption emotions in the satisfaction response”, Journal of Consumer Psychology, 73 (3), pp. 243-252.
Park, Jihye, and Lennon Sharron J. (2006), “Psychological and Environmental Antecedents of Impulse Buying Tendency in the Multichannel Shopping Context,” Journal of Consumer Marketing, 23 (2), 58–68.
Prus, Robert (1993), “Shopping with Companions: Images, Influences and Interpersonal Dilemmas,” Qualitative Sociology, 16 (2), 87-110.
Pullman, M. E. & Gross, M. A. (2004). Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. Decision Science, 35(3), 551-578.
Ryu, K. & Jang, S. (2008). “Influence of restaurants' physical environments on emotion and behavioral intention”, The Service Industies Journal, 28 (8), pp. 1151-1165.
Rook, Denis W., and Hoch Stephen J. (1985), “Consuming Impulses,” Advances in Consumer Research, 12, 23-27.
Ratner, Rebecca K., and Kahn Barbara E. (2002), “The Impact of Private Versus Public Consumption on Variety-Seeking Behavior,” Journal of Consumer Research, 29 (2), 246–257.
Ratner, R. K., & Hamilton, R. W. (2015). Inhibited from bowling alone. Journal of Consumer Research, 42(2), 266-283.
Russell, J. A. (1980). A circumplex model of affect. Journal of personality and social psychology, 39(6), 1161.
Srivastava, M., & Kaul, D. (2014). Social interaction, convenience and customer satisfaction: The mediating effect of customer experience. Journal of Retailing and Consumer Services, 21(6), 1028-1037.
Singh, H., & Prashar, S. (2013). Factors defining shopping experience: An analytical study of Dubai.
Turley LM, Miliman RE (2010). Atmospheric effects on shopping behavior: a review of the experimental evidence. J. Bus. Res. , 49:193-211
To, P. L., Liao, C., & Lin, T. H. (2007). Shopping motivations on Internet: A study based on utilitarian and hedonic value. Technovation, 27(12), 774–787.
Underhill, Paco (1999), Why We Buy: the Science of Shopping. New York: Simon & Schuster
Yang, Z.-Y., & He, L.-Y. (2011). Goal, customer experience and purchase intention in a retail context in China: An empirical study. African Journal of Business Management, 5(16), 6738-6746.
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M. & Schlesinger, L. A. (2009). Customer experience creation: Determinants, dynamics and management strategies, Journal of Retailing, 85(1): 31-41.
Vargo, S.L. & Lusch, R.F. (2004). Evolving to a new dominant logic of marketing, Journal of Marketing, 68(1): 1- 17.
Vainikka, B. (2015). Psychological Factors Influencing Consumer Behaviour. Bachelor’s Thesis CENTRIA UNIVERSITY OF APPLIED SCIENCES
Vermaak, M., & de Klerk, H. M. (2017). Fitting room or selling room? Millennial female consumers’ dressing room experiences. International Journal of Consumer Studies, 41(1), 11-18.
Wenzel, S., & Benkenstein, M. (2018). Together always better? The impact of shopping companions and shopping motivation on adolescents' shopping experience. Journal of Retailing and Consumer Services, 44, 118-126.
Zeithmal, V.A., Bitner, M.J., Gremler, D.D. and Pandit, A. (2011). Service Marketing: Integrating Customer Focus Across the Firm, 5th ed., McGraw-Hill, New York, NY.
Zghal, Mustapha, and Aouinti Najla (2010), “Le rôle des facteurs situationnels et personnels dans l’explication de la réalisation d’un achat impulsif: Une application du modèle S.O.R.,” La Revue des Sciences de Gestion : Direction et Gestion, 45 (242), 113-121.
Zhuang, Guijun, Alex S. L. Tsang, Nan Zhou, Fuan Li, J. A. F. Nicholls (2006), “Impacts of Situational Factors on Buying Decisions in Shopping Malls – An Empirical Study With Multinational Data,” European Journal of Marketing, 40 (1/2), 17-43.
Zajonc, R. B. (1980), Feeling and thinking: Preferences need no inferences. American Psychologist, 35(2), 151-175.
Zajonc, Robert B. (1965), “Social Facilitation,” Science, 149 (3681), 269–274.
Zhang, X., Li, S., Burke, R. R., & Leykin, A. (2014). An Examination of Social Influence on Shopper Behavior Using Video Tracking Data. Journal of Marketing, 78(5), 24–41.
