قبادی لموکی, تحفه, خانی, مهدی. (1401). بررسی تأثیر کیفیت خدمات الکترونیکی بر رضایت و اعتماد مشتریان در خریدهای آنلاین (مورد مطالعه: فروشگاه اینترنتی دیجیکالا). رهیافتی در مدیریت بازرگانی, 3(1), 93-111. doi: 10.52547/JABM.3.1.9
کبوتری, جمالالدین. (1398). شناسایی و اهمیتسنجی عوامل مؤثر بر بهکارگیری بیمهنامههای الکترونیک در صنعت بیمه (مطالعۀ چند شرکت بیمهای). فصلنامه علمی - پژوهشی پژوهشنامه بیمه, 34(2), 52-71. doi: 10.22056/jir.2019.103425
Ludwina, E. P., Dimastuty, H., & Despina, W. (2022, May). The Influence of Information Quality, System Quality, Service Quality Towards Customer Satisfaction and Trust and Their Impact Towards Finpay Money Continuous Use Intention. In 2022 7th International Conference on Business and Industrial Research (ICBIR) (pp. 46-50). IEEE.
Wardhana, M. A., Hayati, N., & Akbar, M. N. (2021). Analysis of E-Service Quality, Trust, and E-Customer Satisfaction on Lazada during the COVID-19 pandemic. Proceeding of The URECOL, 477-486.
Mpinganjira, M. (2015). Use of e-government services: the role of trust. International Journal of Emerging Markets.
. Cohen, J. D., Usher, M., & McClelland, J. L. (1998). A PDP approach to set size effects within the Stroop task: Reply to Kanne, Balota, Spieler, and Faust (1998).
. Khan, S., Umer, R., Umer, S., & Naqvi, S. Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. 2021,Technology in Society, 64, 101400.
. Ramantoko, G., & Irawan, H. (2017, October). Information sharing model in supporting implementation of e-procurement service: Case of Bandung city. In AIP Conference Proceedings (Vol. 1891, No. 1, p. 020117). AIP Publishing LLC.
. Shafiee, M. M., Tabaeeian, R. A., & Mehri, M. (2020). Performance excellence through spirituality, emotional labour and customer orientation in insurance industry. International Journal of Business Excellence, 21(4), 513-529.
Abrol, S. (2016). Role of Trust and Service Quality in E-Banking. International Journal of Banking, Risk and Insurance, 4(1), 1. (2016): 1-9.
Abu-Shanab, E., & Al-Azzam, A. (2012). Trust Dimensions and the adoption of E-government in Jordan. International Journal of Information Communication Technologies and Human Development (IJICTHD), 4(1), 39-51.
Ally Lee, Yair Levy , (2014),"The effect of information quality on trust in e-government systems' transformation", Transforming Government: People, Process and Policy, Vol. 8 Iss 1 pp. 76 – 100 Permanent link to this document:
http://dx.doi.org/10.1108/TG-10-2012-0011
Asli Pour, Hossein, Zargar, Mohammad Reza. (2017). Interpretacinė struktūrinė veiksnių, turinčių įtakos naujoviškų elektroninių viešųjų paslaugų pripažinimui Irane, analizė. Viešojo valdymo perspektyvos, 9 (3), 39-62. (in Persian)
Baqa, H., Truong, N. B., Crespi, N., Lee, G. M., & Le Gall, F. (2018, August). Quality of Information as an indicator of Trust in the Internet of Things. In 2018 17th IEEE International Conference On Trust, Security And Privacy In Computing And Communications/12th IEEE International Conference On Big Data Science And Engineering (TrustCom/BigDataSE) (pp. 204-211). IEEE.
Belanche Gracia, D., Casalo, L. V., Flavián, C., & Schepers, J. J. L. (2014). Trust transfer in the continued usage of public e-services. Information and Management, 51(6), 627-640. https://doi.org/10.1016/j.im.2014.05.016
Bojang, M. B., & Ceesay, L. B. (2020). Embracing E-Government During the Covid-19 Pandemic and Beyond: Insights from the Gambia. Global Journal of Management And Business Research. Online ISSN: 2249-4588 & Print ISSN: 0975-5853
Bojang, M. B., & Ceesay, L. B. (2020). Embracing E-Government During the Covid-19 Pandemic and Beyond: Insights from the Gambia. Global Journal of Management And Business Research. 2249-4588 & Print ISSN: 0975-5853
Capistrano, E. P. (2020). Determining e-Government Trust: An Information Systems Success Model Approach to the Philippines’ Government Service Insurance System (GSIS), the Social Security System (SSS), and the Bureau of Internal Revenue (BIR). Philippine Management Review, 27, 57-78.
Chuan, C. L., & Penyelidikan, J. (2006). Sample size estimation using Krejcie and Morgan and Cohen statistical power analysis: A comparison. Jurnal Penyelidikan IPBL, 7(1), 78-86.
Colesca, S. E. (2009). Understanding trust in e-government. Engineering Economics, 63(4).
Demoulin, N. T., & Coussement, K. (2020). Acceptance of text-mining systems: The signaling role of information quality. Information & Management, 57(1), 103120.
Fakhoury, R., & Aubert, B. (2015). Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon. International Journal of Information Management, 35(3), 346-351
Fassnacht, M., & Koese, I. (2006). Quality of electronic services: conceptualizing and testing a hierarchical model. Journal of service research, 9(1), 19-37.
Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. The Journal of Strategic Information Systems, 19(3), 207-228.
Gracia, D. B., & Arino, L. C. (2015). Rebuilding public trust in government administrations through e-government actions. Revista Española de Investigación de Marketing ESIC, 19(1), 1-11.
Greer, S. L., King, E. J., da Fonseca, E. M., & Peralta-Santos, A. (2020). The comparative politics of COVID-19: The need to understand government responses. Global public health, 15(9), 1413-1416
Hair, J.F., Sarstedt, M., Pieper, T.M. and Ringle, C.M. (2012), “The use of partial least squares structural equation modeling in strategic management research: a review of past practices and recommendations for future applications”, Long Range Planning, Vol. 5 Nos 5/6, pp. 320-340.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135.
Henseler, J., Ringle, C.M. and Sinkovics, R.R. (2009), “The use of partial least squares path modeling in international marketing”, Advances in International Marketing, Vol. 20, pp. 277-320.
Hitpass, B., & Astudillo, H. (2019). Industry 4.0 challenges for business process management and electronic-commerce. Journal of theoretical and applied electronic commerce research, 14(1), I-III.
Išoraitė, M., & Miniotienė, N. (2018). Electronic commerce: Theory and practice. 194-200.
Jacob, D. W., Fudzee, M. F., Salamat, M. A., Kasim, S., Mahdin, H., & Ramli, A. A. (2017, August). Modelling end-user of electronic-government service: the role of information quality, system quality and trust. In IOP Conference Series: Materials Science and Engineering (Vol. 226, No. 1, p. 012096).
Kabanov, Y., & Vidiasova, L. (2019, September). C2G Online Trust, Perceived Government Responsiveness and User Experience. In International Conference on Electronic Government (pp. 57-68). Springer, Cham.
Kassim, N. M., & Abdullah, N. A. (2008). Customer loyalty in e‐commerce settings: an empirical study. Electronic Markets, 18(3), 275-290.
Kelton, K., Fleischmann, K. R., & Wallace, W. A. (2008). Trust in digital information. Journal of the American Society for Information Science and Technology, 59(3), 363-374.
Khan S, Umer R, Umer S, Naqvi S, Antecedents of trust in using social media for E-government services: An empirical study in Pakistan, Technology in Society (2020), doi: https:// doi.org/10.1016/j.techsoc.2020.101400.
Khan, S., Umer, R., Umer, S., & Naqvi, S. (2020). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 101400.1-13
Khan, S., Umer, R., Umer, S., & Naqvi, S.2020, Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64, 101400.
Kim, Y. (2016). Trust in health information websites: A systematic literature review on the antecedents of trust. Health informatics journal, 22(2), 355-369.
Kurfalı, M., Arifoğlu, A., Tokdemir, G., & Paçin, Y. (2017). Adoption of e-government services in Turkey. Computers in Human Behavior, 66, 168-178.
Kye, B., & Hwang, S. J. (2020). Social trust in the midst of pandemic crisis: Implications from COVID-19 of South Korea. Research in social stratification and mobility, 68, 100523.
Latorre Guillem, M. A. (2020). The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance. Sustainability, 12(7), 2970.
Lee, S., Lee, Y., Lee, J. I., & Park, J. (2015). Personalized e-services: consumer privacy concern and information sharing. Social Behavior and Personality: an international journal, 43(5), 729-740.
Li, S., & Lin, B. (2006). Accessing information sharing and information quality in supply chain management. Decision support systems, 42(3), 1641-1656.
Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197.
Manda, M. I., & Backhouse, J. (2016, May). Addressing trust, security and privacy concerns in e-government integration, interoperability and information sharing through policy: a case of South Africa. In CONF-IRM (p. 67).
Mbete, G. S., & Tanamal, R. (2020). Effect of Easiness, Service Quality, Price, Trust of Quality of Information, and Brand Image of Consumer Purchase Decision on Shopee Online Purchase. Jurnal Informatika Universitas Pamulang, 5(2), 100-110.
McKnight, D. H., Lankton, N. K., Nicolaou, A., & Price, J. (2017). Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust. The Journal of Strategic Information Systems, 26(2), 118-141
Pearson, A., Tadisina, S., & Griffin, C. (2012). The role of e-service quality and information quality in creating perceived value: antecedents to web site loyalty. Information Systems Management, 29(3), 201-215.
Phuong, N. N. D., & Dai Trang, T. T. (2018). Repurchase intention: The effect of service quality, system quality, information quality, and customer satisfaction as mediating role: a PLS approach of m-commerce ride hailing service in Vietnam. Marketing and Branding Research, 5(2), 78.
Ribbink, D., van Riel, A.C.R., Liljander, V. and Streukens, S. (2004), "Comfort your online customer: quality, trust and loyalty on the internet", Managing Service Quality: An International Journal, Vol. 14 No. 6, pp. 446-456. https://doi.org/10.1108/09604520410569784
Risk, A., & Dzenowagis, J. (2001). Review of internet health information quality initiatives. Journal of medical Internet research, 3(4), e28.
Rowley, J. (2006) An analysis of the e-service literature: towards a research agenda. Internet Research, 16 (3), 339-359
Serafica, R. B., Quimba, F. M. A., & Cuenca, J. S. (2020). Costs and Benefits of New Disciplines on Electronic Commerce.
Suprapto, W., Tarigan, Z. J. H., & Basana, S. R. (2017, July). The influence of ERP system to the company performance seen through innovation process, information quality, and information sharing as the intervening variables. In Proceedings of the 2017 International Conference on Education and Multimedia Technology (pp. 87-91)
Theodosiou, M., Katsikea, E., Samiee, S., & Makri, K. (2019). A comparison of formative versus reflective approaches for the measurement of electronic service quality. Journal of Interactive Marketing, 47, 53-67.
Tiefenbacher, K., & Olbrich, S. (2015). Increasing the level of customer orientation-A big data case study from insurance industry
Welch, E. W., Hinnant, C. C., & Moon, M. J. (2005). Linking citizen satisfaction with e-government and trust in government. Journal of public administration research and theory, 15(3), 371-391.
